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Felina Help Center

FAQ

My Account

How do I see my previous orders?

How do I change my password?

What payment methods do you accept?

Is my payment safe?

Do I have to have an account to place an order?

How do I unsubscribe from marketing emails / SMS?

Can I delete my account?

Orders

Can I make changes to my order?

How long does order processing take?

How do I track my order?

An item is missing from my order, what should I do?

Can I use more than one discount code?

My order shows as delivered but I didn't receive it, help!

My Order Is Stuck In Transit or Lost By The Carrier

Shipping

Can I ship to a PO Box?

How long does shipping take? Which courier do you use?

Do you ship internationally?

Returns & Exchanges

How do I create a return or exchange?

What is your return policy?

Who pays for return shipping?

How do exchanges work?

I don't have a printer, how do I return my order?

How long does it take to get a refund / exchange?

Why was I refunded less than my order?

Buy With Prime

What is Buy with Prime and how does it work?

How do I make a purchase using my Prime benefits on Felina?

Is this really the same delivery experience I'm familiar with as a Prime member?

Where can I check the status of my order?

What is the Buy with Prime Return Policy?

Who do I contact for issues or questions for my order?

Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund?

Can I use Amazon gift cards, promotional discounts offered by Felina, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I'm not in the US?

Can I set up subscriptions using Buy with Prime?

What happens if my order is late?

What forms of payment do you accept?

How is sales tax determined?

How do I cancel a Buy with Prime order?

When I initiate an order cancellation, is that order canceled immediately?

When will I receive a refund?

Product Info & Bra Fitting Advice

Can I buy a gift card?

How do I find out my bra size?

Sustainability and Ethical Practices

Contact Us

How To Contact Us